Frequently Asked Questions
Everything you need to know about shopping with ZELLBURY.
What are the standard delivery times for my order?
For domestic orders, delivery typically takes 3 to 5 business days. International shipping times vary by location but generally take 10 to 15 business days.
What is ZELLBURY's return and exchange policy?
You can return or exchange any unused item within 14 days of purchase, provided it has the original tags and invoice. Please note that sale items are generally non-refundable.
Which payment methods do you accept?
We accept Cash on Delivery (COD), major Credit/Debit cards (Visa and Mastercard), and popular digital wallets to ensure a seamless checkout experience.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our logistics partner's website to monitor your package.
Are the colors of the products on the website accurate?
We strive to display product colors as accurately as possible. However, due to differences in monitor settings and lighting during photography, slight variations may occur.
Can I cancel my order after it has been placed?
Orders can be canceled at any time before they are processed. Once the order has been shipped, it cannot be canceled, but you may initiate a return after receiving it.